Now here's a company being direct...
I am a Dell customer but I have to admit I have not tried this service, mostly because I have not had my machine break down:
http://support.dell.com/support/topics/global.aspx/support/en/
dellconnect?c=us&l=en&s=gen
This is the type of technology, however, that appears to be putting the customer's interests first. I would be interested in hearing reviews of the service and to know how it is working both for Dell and their customers. I did notice that your machine has to be under warranty to qualify for the service (that seems to be a bit of a drawback), but didn't notice any other snags. Do still get hooked up with a technician 10,000 miles away for whom English is a forth language or is the service speedy and quick and efficient?
If I were in the market for a new laptop, this kind of service would definitely sway my purchase decision given the propensity of laptops and other electronic devices to break down.
Kudos to Dell, at least in concept, for developing a technology that puts the individual in control and improves on the user experience. I hope the strategy sells more computers, not so Dell can make more money, but because it is a technology that thinks about the customer's needs first.
(Now hopefully they can get that exploding battery problem under wraps!)
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